Terms and Conditions

Last updated: 31 July 2026

Welcome to Mabel Castro Travel™, the trading name of MABEL TRAVEL EUROPA SL.

These Terms and Conditions govern your access to and use of our website and the terms applicable to enquiries and travel services offered through Mabel Castro Travel™.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.

These Terms and Conditions apply without prejudice to any mandatory rights and protections available to consumers under applicable Spanish and European law.

1. Company Information

MABEL TRAVEL EUROPA SL.
Paseo Marítimo Neptuno 65, 3 E2
46730 Gandia, Valencia, Spain

Telephone: +34 692 48 88 25
Email: info@mabeltraveleuropa.com

NIF/CIF: [INSERT NIF/CIF]

Valencian Community Tourism Registry Number: [INSERT REGISTRATION NUMBER]

Mabel Castro Travel™ operates as a travel agency in accordance with the applicable tourism legislation of the Valencian Community.

2. Use of the Website

You agree to use this website lawfully, responsibly and in accordance with these Terms and Conditions.

You must not use the website to:

Carry out unlawful or fraudulent activities.
Attempt to gain unauthorised access to systems or information.
Introduce viruses, malware or other harmful material.
Interfere with the operation or security of the website.
Copy or use website content without authorisation.
Infringe the rights of MABEL TRAVEL EUROPA SL. or any third party.

MABEL TRAVEL EUROPA SL. reserves the right to restrict or suspend access to the website where necessary to protect its security, integrity or operation.

3. Travel Services

Mabel Castro Travel™ provides travel organisation, booking and intermediary services, which may include:

Flights and special flight fares
Hotels and accommodation
Cruises
Car rental
Airport transfers
Excursions and tours
Private tourist guides
Bespoke itineraries
Weddings abroad
Personal travel assistance
Flight and hotel packages
Other travel and tourism-related services

Available services, prices and availability may change and will be subject to the information provided to the customer at the time of enquiry or booking.

4. Enquiries and Bookings

Submitting an enquiry through the website does not necessarily constitute a confirmed booking.

A booking will only be considered confirmed once Mabel Castro Travel™ has confirmed availability and the customer has received the relevant booking confirmation and, where applicable, made the required payment.

Customers are responsible for ensuring that all information provided during the enquiry and booking process is accurate, including names, travel dates, destinations and contact details.

Errors in information provided by the customer may result in additional costs or prevent certain travel services from being provided.

5. Prices and Payment

Prices displayed on the website or provided by Mabel Castro Travel™ may be subject to availability and change by the relevant travel provider.

Unless expressly stated otherwise, a quotation or travel proposal does not guarantee a price or availability until the booking has been confirmed.

Payments must be made using the methods and within the deadlines communicated to the customer.

Failure to make payment within the required timeframe may result in cancellation of the booking and the application of any applicable cancellation fees or supplier terms.

6. Travel Suppliers

Mabel Castro Travel™ may act as an intermediary between customers and third-party travel suppliers, including:

Airlines
Hotels and accommodation providers
Cruise operators
Car rental companies
Transport providers
Tour operators
Guides and excursion providers
Travel insurance providers
Other travel service providers

Each supplier may have its own booking, cancellation, amendment, refund and liability terms.

Where applicable, these terms will be communicated to the customer as part of the booking process.

7. Package Travel

Where a booking constitutes a package travel arrangement under applicable legislation, the specific protections and requirements established under applicable Spanish and European package travel legislation will apply.

Customers will receive the relevant pre-contractual and contractual information, including information about the services included, price, cancellation conditions, responsibilities and applicable rights.

Travel agencies established in the Valencian Community are required to maintain financial protection covering certain obligations towards travellers, particularly in the event of insolvency, including reimbursement of payments and, where applicable, repatriation where transport is included. (sede.gva.es)

Specific information regarding the protection applicable to the traveller will be provided according to the nature of the service booked.

8. Travel Documentation

Customers are responsible for ensuring that they have all documentation required for their journey.

Depending on the destination, this may include:

A valid passport
Visas
Travel authorisations
Entry requirements
Health documentation
Travel insurance
Other documents required by authorities or travel suppliers

Requirements may vary depending on the traveller's nationality, destination and circumstances.

Mabel Castro Travel™ may provide guidance regarding these requirements where this forms part of the service provided. However, travellers remain responsible for ensuring that they meet all applicable requirements.

9. Amendments and Cancellations

Amendment and cancellation conditions depend on the service booked and the terms of the relevant supplier.

Some services may be:

Non-refundable
Partially refundable
Subject to cancellation fees
Subject to amendment fees
Subject to specific airline, hotel, cruise or supplier conditions

Where applicable, customers will be provided with the relevant conditions before confirming their booking.

If a customer wishes to amend or cancel a booking, they should contact Mabel Castro Travel™ as soon as possible.

10. Changes Made by Travel Suppliers

Travel suppliers may, in certain circumstances, change flight times, routes, accommodation, services or other aspects of a booking.

Mabel Castro Travel™ will communicate relevant changes to customers when it becomes aware of them and provide any assistance required under applicable legislation and the terms of the relevant booking.

11. Travel Insurance

Mabel Castro Travel™ may recommend or provide travel insurance options where available.

Unless expressly stated otherwise, travel insurance is not automatically included in a booking.

Customers are encouraged to consider appropriate travel insurance covering, according to their needs, cancellation, medical expenses, baggage, travel disruption and other unforeseen circumstances.

12. Liability

Mabel Castro Travel™ will exercise reasonable care and diligence in providing its services and managing customer bookings.

Where a service is provided directly by a third-party supplier, liability for the provision of that service will be determined in accordance with applicable law, the nature of the booking and the supplier's applicable terms.

Nothing in these Terms and Conditions excludes or limits any consumer rights or liability that cannot legally be excluded or limited under applicable law.

13. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, prices, availability, schedules, routes, services and third-party terms may change without notice.

Information provided on the website is for general information purposes and does not constitute a guarantee of availability or price unless expressly stated otherwise.

14. Intellectual Property

All content on this website, including text, photographs, images, graphics, logos, trademarks, videos, designs, visual elements and code, is protected by applicable intellectual property and trademark laws.

Unless expressly authorised, you must not:

Copy or reproduce website content.
Publish or redistribute website content.
Modify or adapt website content.
Use website content for commercial purposes.
Use Mabel Castro Travel™ trademarks or logos.
Create derivative works based on website content.

Access to the website does not transfer any intellectual property rights to the user.

15. Third-Party Links

Our website may contain links to third-party websites, including airlines, hotels, travel suppliers and other service providers.

These links are provided for convenience and additional information only.

Mabel Castro Travel™ does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

16. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.

For information about how we collect, use and protect your personal data, please refer to our Privacy Policy.

17. Cookies

Our website may use cookies and similar technologies.

Necessary cookies may be used where permitted by applicable law.

Non-essential cookies will be subject to the applicable consent requirements.

For more information, please refer to our Cookie Policy.

18. User-Submitted Content

Where the website allows users to submit reviews, comments, photographs or other content, the user is responsible for the content they submit.

Users confirm that they have the necessary rights and permissions to submit such content and that it does not infringe the rights of third parties or applicable law.

Mabel Castro Travel™ reserves the right to remove content that it considers unlawful, offensive, inappropriate or in breach of these Terms and Conditions.

19. Changes to These Terms

MABEL TRAVEL EUROPA SL. may update these Terms and Conditions when necessary to reflect changes to its services, applicable legislation or the operation of the website.

The current version will always be published on this page.

Continued use of the website following the publication of changes constitutes acceptance of the updated terms, without prejudice to any mandatory consumer rights.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by applicable Spanish and European law.

Where the customer is acting as a consumer, any mandatory consumer protection rights and applicable jurisdictional rules will be respected.

Where a dispute arises, the parties may use any applicable alternative dispute resolution mechanisms and, where relevant, the competent courts determined in accordance with applicable law.

21. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

MABEL TRAVEL EUROPA SL.
Paseo Marítimo Neptuno 65, 3 E2
46730 Gandia, Valencia, Spain

Telephone: +34 692 48 88 25
Email: info@mabeltraveleuropa.com