Privacy Policy
Last updated: 31 July 2026
MABEL TRAVEL EUROPA SL. (“Mabel Castro Travel™”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request our services, make a booking or otherwise interact with Mabel Castro Travel™.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and other applicable Spanish legislation.
1. Data Controller
The company responsible for the processing of your personal data is:
MABEL TRAVEL EUROPA SL.
Paseo Marítimo Neptuno 65, 3 E2
46730 Gandia, Valencia, Spain
Telephone: +34 692 48 88 25
Email: info@mabeltraveleuropa.com
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MABEL TRAVEL EUROPA SL. determines the purposes and means of processing your personal data.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide to us
This may include:
First name and surname
Email address
Telephone number
Address
City and country of residence
Travel preferences
Travel dates and destinations
Number of travellers
Booking and reservation information
Passport or identification information where necessary to arrange your travel
Payment and billing information
Information relating to special travel requirements
Information you provide when contacting us
Information submitted through forms on our website
Any other information you voluntarily provide to us
We only request personal data that is relevant and necessary for the purpose for which it is collected.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Time zone
Pages visited
Website interactions
Referring websites or search terms
Cookies and similar technologies
This information may be used to operate, secure and improve our website and to understand how visitors use our services.
3. How We Use Your Personal Data
We may use your personal data to:
Respond to enquiries and requests
Provide travel advice and assistance
Prepare personalised travel proposals
Arrange and manage travel bookings
Arrange flights, hotels, cruises, transfers, car rentals, tours and other travel services
Communicate with you regarding your enquiry or booking
Process payments where applicable
Provide customer support
Manage changes or cancellations to bookings
Personalise our services according to your travel requirements
Send marketing communications where you have provided consent or where otherwise permitted by law
Improve our website, services and customer experience
Maintain website security
Prevent fraud and misuse
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims
4. Legal Basis for Processing
Depending on the circumstances, we process your personal data on one or more of the following legal bases:
Performance of a contract
We may process your data where it is necessary to provide the travel services you have requested, manage your booking or take steps at your request before entering into a contract.
Legal obligation
We may process your data where necessary to comply with legal or regulatory obligations, including accounting, tax and travel-related requirements.
Legitimate interests
We may process your data where necessary for our legitimate interests, such as managing our business, improving our services, maintaining website security, preventing fraud and communicating with existing customers, provided that these interests do not override your rights and freedoms.
Consent
Where required, we will ask for your consent before processing your personal data for specific purposes, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Travel Information and Special Requirements
When arranging travel services, we may need to process information that you provide regarding dietary requirements, accessibility requirements, mobility needs or other special travel requirements.
Where such information constitutes special category personal data under the GDPR, we will only process it where a lawful basis and applicable exception under data protection law exists, including where necessary to provide a service you have specifically requested.
We will only request and use such information to the extent necessary for the relevant travel service.
6. Sharing Your Personal Data
To provide our services, we may need to share relevant personal information with trusted third parties involved in arranging your travel.
These may include:
Airlines
Hotels and accommodation providers
Cruise operators
Car rental companies
Airport transfer providers
Tour operators
Private guides
Travel service providers
Booking platforms
Payment service providers
Insurance providers where applicable
Technology and website providers
Professional advisers
Public authorities where legally required
We only share information that is necessary for the relevant purpose and require appropriate safeguards where applicable.
Some travel providers may process your information as independent controllers under their own privacy policies.
7. International Transfers
Because travel services and some of our service providers operate internationally, your personal data may be transferred to or accessed from countries outside the European Economic Area (EEA).
This may include countries such as the United Kingdom, United States, Canada or countries where your chosen travel provider operates.
Where personal data is transferred outside the EEA, we will ensure that an appropriate legal safeguard is in place where required by applicable data protection law.
This may include:
An adequacy decision by the European Commission
Standard Contractual Clauses
Other legally recognised safeguards
8. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
The retention period may depend on:
The nature of the service provided
The length of your relationship with us
Legal and regulatory requirements
Accounting and tax obligations
The need to establish, exercise or defend legal claims
Once personal data is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with applicable law.
9. Your Data Protection Rights
Under the GDPR and applicable Spanish data protection legislation, you may have the following rights:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent, where processing is based on consent
Rights relating to automated decision-making and profiling, where applicable
You may exercise your rights by contacting us at:
We may request reasonable information to verify your identity before processing your request.
The exercise of these rights is generally free of charge. Under applicable law, requests that are manifestly unfounded or excessive may be subject to the relevant legal provisions.
We will generally respond to valid requests within one month, subject to the circumstances and extensions permitted by applicable law.
10. Right to Lodge a Complaint
If you believe that your personal data has not been processed in accordance with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority.
As MABEL TRAVEL EUROPA SL. is established in Spain, you may contact the:
Agencia Española de Protección de Datos (AEPD)
Website: www.aepd.es
You may also have the right to contact the supervisory authority in the EU/EEA country where you live, work or believe that a violation of your data protection rights has occurred.
11. Cookies
Our website may use cookies and similar technologies.
Certain technical cookies may be necessary for the website to function correctly.
Where consent is legally required, non-essential cookies, including certain analytics and marketing cookies, will only be used after obtaining the appropriate consent.
You can manage your cookie preferences through the cookie settings available on our website.
For more information, please see our Cookie Policy.
The Spanish data protection authority distinguishes between technically necessary cookies and cookies requiring consent under the applicable rules.
12. Third-Party Websites
Our website may contain links to third-party websites, including airlines, hotels, cruise operators, travel providers, payment providers and other services.
These websites operate independently from Mabel Castro Travel™ and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Information Security
We take appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Children's Privacy
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal data from children unless this is necessary for the provision of a travel service and is permitted by applicable law.
If you believe that a child has provided us with personal data inappropriately, please contact us at:
15. Marketing Communications
Where permitted by law, we may send you information about our services, travel offers, destinations and other relevant updates.
Where consent is required, we will only send marketing communications after obtaining your consent.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data.
Any changes will be published on this page with an updated “Last updated” date.
We encourage you to review this Privacy Policy periodically.
17. Contact Information
If you have any questions about this Privacy Policy, how we process your personal data or wish to exercise your data protection rights, please contact:
MABEL TRAVEL EUROPA SL.
Paseo Marítimo Neptuno 65, 3 E2
46730 Gandia, Valencia, Spain
Telephone: +34 692 48 88 25
Email: info@mabeltraveleuropa.com
© 2026, Mabel Castro Travel™
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