Privacy Policy

This Privacy Policy explains how MABEL TRAVEL EUROPA SL processes the personal data of users who visit and use the website mabeltraveleuropa.com.

MABEL TRAVEL EUROPA SL is committed to protecting users' privacy and processing their personal data in accordance with Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.

1. Data Controller

Data Controller: MABEL TRAVEL EUROPA SL
NIF: B88854542
Tourism Register of the Valencian Community: CV-AVC002800-V
Registered office: Paseo Marítimo Neptuno, 65, 3rd floor, Unit E2, 46730 Gandia, Valencia, Spain
Telephone: +34 695 492 665
Email: info@mabeltraveleuropa.com

2. What Personal Data Do We Collect?

Depending on how you use our website and the services you request, we may collect personal data that you provide directly to us, including:

• First name and surname;

• Email address;

• Telephone number;

• Information provided through contact forms;

• Information relating to enquiries, bookings or travel services;

• Information necessary to provide the requested services;

• Any other information you voluntarily choose to provide.

We may also automatically collect certain technical information when you visit the website, such as your IP address, browser type, device used, language, pages visited and information relating to your use of the website, including, where applicable, through cookies and similar technologies.

3. How Do We Use Your Personal Data?

Personal data may be processed for the following purposes:

• To respond to your enquiries and contact requests;

• To manage information requests, bookings and travel services;

• To provide and manage the services requested;

• To communicate with you regarding services, bookings or requests made;

• To manage and improve the operation and user experience of the website;

• To comply with our legal and regulatory obligations;

• To prevent, detect and investigate fraudulent, abusive or unlawful activities;

• To send commercial communications where you have provided your consent or where another lawful basis permits such processing.

Your personal data will not be used for purposes incompatible with those for which it was collected, unless there is a lawful basis permitting or requiring such processing.

4. Legal Basis for Processing

Your personal data will be processed on the basis of one or more of the following legal bases provided for under the GDPR:

Consent

Where you have given us your consent for a specific purpose, such as certain commercial communications or other processing activities that require consent.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Performance of a Contract or Pre-Contractual Measures

Where processing is necessary to provide a requested service, manage a booking or respond to an enquiry relating to a travel service.

Compliance with Legal Obligations

Where processing is necessary to comply with a legal or regulatory obligation applicable to MABEL TRAVEL EUROPA SL.

Legitimate Interests

Where processing is necessary for the legitimate interests of the company, provided that such interests do not override the fundamental rights and freedoms of the user.

5. Who May We Share Your Data With?

Your personal data may be shared, where necessary, with service providers acting on our behalf or required to provide the requested services, such as technology service providers, hosting providers, communication tools, management systems, travel-related suppliers or other providers necessary for the company's activities.

We may also disclose information where necessary to:

• Comply with a legal or regulatory obligation;

• Respond to a legitimate request from a competent authority;

• Exercise or protect our rights;

• Prevent, detect or investigate fraud or other unlawful activities.

We do not sell your personal data to third parties.

6. International Data Transfers

Some of the service providers used by the company may be located outside the European Economic Area or may use infrastructure located in third countries.

Where personal data is transferred outside the European Economic Area, MABEL TRAVEL EUROPA SL will implement the safeguards required under the GDPR, where applicable, including European Commission adequacy decisions or appropriate protection mechanisms, such as Standard Contractual Clauses.

7. How Long Do We Keep Your Data?

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Where there is a contractual relationship, data may be retained for the period necessary to manage that relationship and subsequently for the periods required by applicable legislation.

Where data is processed on the basis of consent, it will be retained while that consent remains valid, unless another legal basis permits or requires its retention.

Once the applicable retention period has ended, the data will be deleted or, where necessary, appropriately blocked or anonymised in accordance with applicable legislation.

8. What Are Your Rights?

Under the GDPR and applicable legislation, you have the right to:

• Request access to your personal data;

• Request the rectification of inaccurate or incomplete data;

• Request the erasure of your personal data where legally applicable;

• Request restriction of the processing of your data;

• Object to the processing of your data where legally applicable;

• Request the portability of your data where applicable;

• Withdraw your consent at any time where processing is based on consent;

• Not be subject to a decision based solely on automated processing, including profiling, where applicable.

The exercise of these rights is generally free of charge.

To exercise your rights, you can contact us at:

Email: info@mabeltraveleuropa.com
Telephone: +34 695 492 665

We may request additional information to verify your identity before processing your request where this is necessary to protect your personal data.

We will respond to requests concerning the exercise of rights within the legally applicable period. As a general rule, requests will be dealt with within one month of receipt. This period may be extended in the circumstances provided for by the GDPR, taking into account the complexity and number of requests.

9. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR or other applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Spain, the competent supervisory authority is:

Agencia Española de Protección de Datos (AEPD)

Users may contact the AEPD directly for information about their rights or to lodge a complaint in accordance with the procedures established by that authority.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies to ensure its proper operation, improve the user experience, analyse use of the website and, where applicable, provide certain functionalities or communications.

Where the use of certain cookies or similar technologies requires the user's consent, such consent will be requested through the mechanisms provided on the website.

Users may manage their cookie preferences through the options available on the website and, in certain circumstances, through their browser settings.

Specific information about the cookies used and their respective purposes may be provided in the website's Cookie Policy, where applicable.

11. Links to Other Websites

Our website may contain links to third-party websites, platforms or services.

MABEL TRAVEL EUROPA SL is not responsible for the privacy policies, content or practices of such third-party websites or services.

We recommend that you review their respective privacy policies before providing any personal data.

12. Data Security

MABEL TRAVEL EUROPA SL implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, improper disclosure or other forms of unlawful processing.

However, no method of transmitting or storing data over the Internet can guarantee absolute security.

13. Changes to This Privacy Policy

MABEL TRAVEL EUROPA SL may periodically update this Privacy Policy to reflect legal, regulatory, technical or service-related changes.

When changes are made, the updated version will be made available on this website.

We recommend that you review this Privacy Policy periodically to remain informed about how we process your personal data.

14. Contact Information

If you have any questions about this Privacy Policy, how we process your personal data or how to exercise your rights, you can contact us using the following details:

MABEL TRAVEL EUROPA SL
NIF: B88854542
Tourism Register of the Valencian Community: CV-AVC002800-V
Registered office: Paseo Marítimo Neptuno, 65, 3rd floor, Unit E2
46730 Gandia, Valencia, Spain
Telephone: +34 695 492 665
Email: info@mabeltraveleuropa.com